How do I place an order?
Placing an order is easy. Just click on the product category you wish to browse, select an item, add it to your cart and checkout. If you know the name or style number of the product you would like to order online, type it into the search box in the upper right hand corner of the screen. This will take you to the screen from where you can place your order.
How do I cancel/change my order?
We try our best to ship orders as quickly as we receive them. Generally, orders cannot be cancelled once they are received. Don't worry though, you do have the option of returning your order once you have received it. Please refer to our RETURNS POLICY
What happens if an item I ordered is not available?
Whilst every effort is made to effect shipment of your order timeously unforeseen circumstances may cause delays. Should this affect your order we will inform you immediately via email.
How can I pay?
All transactions will be processed in United States Dollar(USD).
We accept MasterCard and Visa credit cards. We understand the importance of your personal information remaining secure. We have taken several levels of precautions and have security measures in place to protect your information.
What will affect the cost of my order?
Your total order price will include the price of the purchase and postage charges as set out under delivery. USA taxes, if applicable to your order, will be added at time of purchase.
Where do you ship?
We ship anywhere within the United States and Canada. Kindly email us at firstname.lastname@example.org should you wish to ship to other international destinations.
How long will it take for my order to be delivered?
All orders are shipped from Cape Town, South Africa to Austin, Texas. We ship USPS and delivery takes between 7 - 14 days from receipt of order (Excluding week-end).
What does delivery cost?
- We offer FREE USPS standard delivery on all orders over US$65
- Or a Flat Rate of $5.00
- We offer FREE USPS International Priority delivery to Canada on all orders over US$100
- Or a Flat Rate of $30
Canada & International orders - Import taxes and/or customs duties
When shipping internationally, additional charges may apply. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible for ensuring to comply with laws and regulations of the country of destination.
Can I get same day delivery?
We are currently not able to provide this service.
What happens if I don’t like the item ordered?
Firstly, we hope that you will be delighted with your order. However, if within 14 calendar days of purchase you change your mind, we will be happy to offer you a full refund via a store credit on your online profile. Please note that you must inform of us of your intention to return the goods within 14 calendar days from the date you took delivery of the goods, and the goods must reach us within 14 calendar days of notifying us of your intention to return the goods. All goods returned for credit must be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note.
Should you need to return an item, simply login to your account, and view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your return request
These items should be addressed to:
How do I judge the size of an earring if I can't try them on?
We agree it’s always lovely being able to see the style fitted but in the case that you can’t, we try and have model images on our product pages so that you can get the look and feel of the particular style.
If you happen to purchase a style you’re not happy with (we hope this never happens) due to sizing etc. you are more than welcome to return the item within 7 days, unused and in its original packaging.
If you find a model image missing of a particular style and you would like to see, pop us a mail on email@example.com and we’ll get them loaded for you asap!
Can I receive my money back?
You will receive an in-store credit for any returned item, provided the jewelry is unworn and not damaged in any way. This is valid for 12 months. A card refund can be given on request.
Return Eligibility for "Gift with purchase"?
Received a gift with a purchase that didn't work out? Be sure to send the gift back with the item(s) you're returning, or the price of the gift will be deducted from the refund.
What must I do if an item breaks or is faulty?
We do offer a 180 day factory warranty against faulty items provided the item has been looked after in accordance with our care instructions. Kindly quote your order number, and return said item to:William VersterMiglio USA8801 LaCresada DrA432Austin, TX 78749
What happens should an item need repair but falls outside of the 180 days?
We understand that you fall in love with some items and want them repaired. Please send the item with a detailed description of the repairs needed toWilliam VersterMiglio USA8801 LaCresada DrA432Austin, TX 78749
Our efficient support team will contact you with a quotation for the repair.
Or email us at firstname.lastname@example.org or call +1(512) 739 3906, for further assistance.